Return Policy The Lianca Online Shop wishes to guarantee maximum satisfaction in terms of purchasing experience and quality. If for any reason you are not satisfied with your purchase, we will accept a return or exchange of unused full-priced purchased product within 10 business days of the delivery date. Refunds will be credited to the original form of payment. To receive a full refund or exchange, the purchased products must be returned in the same packaging and condition in which it was received. We will not accept the purchased product that has been worn or used. In such cases the purchased product will be returned to the customer. Shipping and handling charges, tax and duties’ costs cannot be refunded. To return merchandise, please use CONTACT US and provide the following information: 1. Order Number 2. Name 3. Address 4. Product Number and Name 5. Reason